Effective Date: 13 August 2026
Last Updated: 13 August 2026

This Cancellation and Refund Policy applies to products purchased through the Blackbuck CyberTech online store.

1. Order Cancellation by Customer

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable exchange/return process.

Cancellation requests should be submitted as soon as possible with the order number.

2. Cancellation by Blackbuck CyberTech

Blackbuck CyberTech may cancel an order in circumstances including:

• Product unavailable.
• Incorrect product price.
• Technical or inventory error.
• Payment verification failure.
• Suspected fraudulent transaction.
• Incorrect or incomplete customer information.
• Supplier or manufacturer-related issues.
• Other legitimate operational reasons.

If payment has already been received, the eligible amount will be refunded.

3. Refund Eligibility

A refund may be provided in circumstances including:

• Approved cancellation before dispatch.
• Product unavailable after payment.
• Duplicate payment.
• Approved return of a defective or incorrect product.
• Other situations specifically approved under our policies.

Refund eligibility may depend on the product and its applicable conditions.

4. Non-Refundable Products

The following may not be eligible for refund or cancellation:

• Software licences after activation.
• Digital/downloadable products after delivery or download.
• Activation keys after disclosure or activation.
• Products damaged due to customer misuse.
• Products physically modified or repaired by unauthorized persons.
• Products with missing required accessories or components.
• Products specifically marked as non-returnable.

5. Refund Processing Time

Once a refund is approved, we generally initiate the refund within 5–7 business days.

The actual time for the amount to appear in the customer’s bank account, card, UPI account or other payment method may depend on the payment gateway and financial institution.

6. Original Payment Method

Where possible, refunds will be processed through the original payment method used for the transaction.

Refunds will generally not be made to an unrelated third-party account.

7. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us with the transaction details.

After verification, confirmed duplicate payments will be eligible for refund.

8. Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, contact us as soon as possible.

You may be required to provide:

• Order number.
• Product details.
• Photographs/videos.
• Description of the issue.
• Packaging photographs where applicable.

The product may be inspected before a refund or exchange is approved.

9. Warranty Claims

Manufacturer warranty claims are subject to the applicable manufacturer’s warranty terms.

A warranty claim does not automatically qualify for a refund.

Where applicable, customers may be directed to an authorized service centre.

10. Promotional Orders

Products purchased using coupons, discounts or promotional offers may have additional cancellation, refund or exchange conditions.

11. Contact

For cancellation or refund requests, please contact Blackbuck CyberTech with your order number and registered contact information.

Blackbuck CyberTech
Kota, Rajasthan, India

Effective Date: 13 August 2026