Effective Date: 13 August 2026
Last Updated: 13 August 2026

This Shipping and Exchange Policy applies to physical products purchased through the Blackbuck CyberTech online store.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally dispatched within 1–5 business days, subject to product availability and order verification.

2. Delivery Time

After dispatch, delivery generally takes approximately 2–10 business days, depending on the delivery location, courier partner and product.

Remote locations may require additional time.

Delivery timelines are estimates and are not guaranteed unless specifically stated.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout.

Shipping charges may vary depending on product size, weight, destination and courier availability.

4. Delivery Information

Customers must provide accurate:

• Name
• Mobile number
• Email address
• Complete shipping address
• City
• State
• PIN code

Blackbuck CyberTech shall not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

5. Courier Delivery

We may use third-party courier and logistics partners for delivery.

Customers may receive tracking information once the order has been dispatched.

Delivery delays caused by courier operations, weather, natural events, transportation issues, public holidays or circumstances beyond our reasonable control may occur.

6. Damaged or Tampered Packages

Customers should inspect the package at the time of delivery.

If the package appears damaged, opened or tampered with, customers should:

1. Take photographs/videos of the package.
2. Record the issue with the delivery person where possible.
3. Contact Blackbuck CyberTech promptly.

7. Exchange Eligibility

Exchange may be considered where:

• The wrong product has been delivered.
• The product is received damaged.
• The product is found to be defective, subject to verification.
• The product qualifies for exchange under its specific product conditions.

Exchange is subject to product availability.

If the same product is unavailable, an alternative resolution may be offered where applicable.

8. Exchange Request Period

Customers should contact Blackbuck CyberTech regarding a damaged, defective or incorrect product as soon as possible after delivery, preferably within 48 hours of receiving the product.

Certain products may have different exchange conditions, which will be communicated on the product page or at the time of purchase.

9. Conditions for Exchange

For an exchange to be considered:

• The product should be returned in the condition required under the applicable exchange terms.
• Original packaging should be retained where applicable.
• Accessories, manuals and other supplied items should be included where required.
• Serial numbers/identification labels should remain intact.
• The product must not have been damaged through customer misuse.
• The product must not have been modified or repaired by an unauthorized person.

10. Non-Exchangeable Products

Certain products may not qualify for exchange due to their nature, including:

• Software licences after activation.
• Digital/downloadable products.
• Activation keys after disclosure or activation.
• Products specifically marked as non-exchangeable.
• Products damaged due to customer misuse or unauthorized modification.

11. Exchange Shipping

Where the exchange is approved because the wrong, damaged or defective product was supplied by us, applicable return/replacement shipping arrangements may be handled by Blackbuck CyberTech.

For other exchange requests, shipping charges may apply depending on the circumstances and product.

12. Failed Delivery

If an order is returned to us because the customer was unavailable, refused delivery or provided incorrect delivery information, re-shipping may be subject to additional charges.

13. Digital Products

Digital products and software licences are generally delivered electronically and are not subject to physical shipping or exchange.

Their refund/exchange eligibility will depend on the applicable product conditions.

14. Contact

For shipping or exchange-related queries, please contact Blackbuck CyberTech through the official contact details provided on our website.

Blackbuck CyberTech
Kota, Rajasthan, India

Effective Date: 13 August 2026